Terms Of Use

Sophie’s Soap reserves the right to change or modify these terms of use at any time.

At any time, we reserve the right to cancel an order at our discretion. In this case, you will receive a full refund.

All of  our prices are in Canadian Dollars and do not include taxes. Applicable taxes will be added to you cart, at check out.

In the unlikely event that we are out of stock of one of your purchases we will contact you to make a substitute or provide a full refund.

Shipping

Your order will ship 2-5 days after the order is placed. We will advise you if orders should take any longer.

Orders will be shipped via Canada Post. A tracking number will be provided at your request.

Cancellations, Exchanges & Returns

Cancellations can only be done if the order has not already been processed. Once the package is in processing we will not be able to offer a refund.

Due to the hygenic nature of our products, we are unable to accept returns.

If there are any problems with your order please contact us within 14 days of receiving. Please specify your order number and a brief description of the problem. Based on our discretion, if we find that we are responsible for the mistake (missing item, incorrect order) we will contact you with further details and provide you with a return form.

Allergies

We cannot guarantee that our products will be appropriate for your skin type. We recommend reading the ingredients list provided on the website/ product before purchasing. Please perform an allergy test by washing the inside of your arm and hands for a 1-2 days. Should irritation, redness or rash occur discontinue use immediately. Our products are for external use only.

*All of our products may have been in contact with potential allergens. If you are concerned with any of our ingredients, please contact us prior to using our products.